Privacy Policy

Welcome to Encore Performance & Music Studio. We respect your privacy and are committed to protecting the personal information collected through our website located at https://epmstudio.com (the "Site").

This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and your rights regarding your personal data.

1. Information We Collect

We collect information that you voluntarily provide to us when filling out our contact forms, booking a consultation, or registering for studio lessons.

• Personal & Contact Details: Parent/Guardian name, student name, email address, phone number, and mailing address.
• Student Details: Student age/grade level, vocal/musical background, and performance goals (e.g., audition prep, pageant prep, beginner piano).
• Technical & Usage Data: Basic technical data automatically collected when you visit our Site, such as your IP address, browser type, device information, and site interaction data via standard web analytics.

2. How We Use Your Information

We use the information collected strictly for legitimate business purposes, including:

• Scheduling diagnostic consultations and organizing student lesson rosters.
• Communicating studio updates, lesson scheduling adjustments, and invoicing details.
• Tailoring instructional materials to meet the student's specific performance goals.
• Maintaining the security and operation of our Site.

3. Sharing & Disclosure of Information

We do NOT sell, rent, or trade your personal information or your child's personal details to third parties for marketing purposes.

We may only share information under the following limited circumstances:

• Service Providers: Trusted third-party vendors assisting in our website hosting, domain administration, or scheduling tools who agree to keep your information confidential.
• Legal Compliance: If required by law, subpoena, or government regulation to protect our legal rights, studio safety, or client security.

4. Children's Online Privacy Protection Act (COPPA) Notice

Our Site is intended for use by parents, adult students, and legal guardians. We do not knowingly collect personal information online directly from children under the age of 13 without explicit parental or guardian consent.

All inquiries, consultations, and lesson registrations involving minor students must be submitted and authorized by a parent or legal guardian. If we learn we have inadvertently collected personal data directly from a child under 13 without verifiable parental authorization, we will delete that data immediately.

5. California Privacy Rights (CCPA / CalOPPA)

If you are a California resident, you have specific privacy rights regarding your personal information under California law:

• Right to Know / Access: You have the right to request details on the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of any personal data we have collected, subject to necessary legal exceptions.
• Right to Non-Discrimination: We will not discriminate against you or deny services if you choose to exercise your privacy rights.

To submit a request to access or delete your data, please email us using the contact details provided below.

6. Data Security & Storage

We employ reasonable physical, administrative, and technical safeguards to protect your personal information against unauthorized access, loss, or disclosure. While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Encore Performance & Music Studio
Email: contact@epmstudio.com
Location: Long Beach, CA